Control panel Virtual PBX support

Voipfone's Virtual PBX service has many features to ensure you get the most out of your experience with VoIP.

The support articles found in this section will answer any questions you have about the features and benefits of using one of our most popular services, focussing on how these can be configured. These articles will cover configuring your extensions, call groups, IVR switchboards, business hours and call pickup services.

Extensions

Generally speaking, each user or telephone you wish to use with Voipfone will need an extension. Here you'll find out all you need to know about setting them up.

Call groups

Needing to have multiple extensions ring simultaneously is a common requirement, articles here will explain the set up process.

IVR switchboard

Interactive Voice Response, these articles will show you how to set up an IVR, allowing you to play a greeting message to your inbound callers and have them direct their own call (eg Press 1 for sales, etc).

Business hours

Find out how to reroute your calls automatically based on a schedule.

Call pickup

How to configure your phone system to allow extensions to pick up each others calls.