You can send your incoming calls to another telephone number anywhere, any time you like and as often as you like.
Many new businesses use this feature to divert their calls to their mobile or landline so that they don't have to ask BT for a new telephone line. You don't need to buy any hardware to do this or even have a broadband connection - it's handled by our equipment, not yours.
We can do much more than this though - you can set diverts to go to your voicemail when you're busy or if you're already on the phone talking to someone. You can display which of your numbers was called and name them - it's up to you how flexible you want it to be.
When you're in your office you can cancel the divert and answer calls directly using a VoIP telephone. You can call out using it too - it's all very flexible.
To find out how to set up call forwarding & diverts try our support documentation.
These are standard features of all our telephone numbers, so you just buy a number and go to the configuration page in your control panel to set them up.
If you need to display the names and numbers of the numbers your caller dialled you also need to buy a telephone extension from our PBX.
You can also set a failover call divert so that in the unlikely event your unregisters our systems will detect the unregistration and automatically divert all your calls to any number of your choice.
You choose a number and it is held on our network. We then send all calls to that number to the number you have supplied - usually your mobile or landline. There is no delay; your caller doesn't know that your call is being diverted.
You can change the divert number anytime and as often as you like without cost. If you turn the divert off, your calls will go to Voicemail. Your voicemail is converted to a sound file and sent to your email or you can listen to it online (all free).
Because you'll be diverting calls from your new number to a telephone you possibly use for domestic or social purposes, or because you have several businesses all calling the same telephone, it's useful to know which number was called so that you can answer each call properly.
You can manage all this easily by using a service called 'Line and Number Presentation'. Using this feature of our virtual PBX we can send you the telephone number or the name of the company that has been dialed by your caller so you always know how to answer. There are many combinations; you'll find one that can do just what you need.
New technology can seem confusing at first, but don't worry, we are here to help!
Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!
You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.
You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.
