Voipfone at Home residential plans

Yes you can. We can transfer (port) almost any landline number onto our service, including BT, Sky, TalkTalk and Virgin Media, as well as numbers from other VoIP providers.

If you have your broadband supplied over your phone line (ADSL or Fibre-to-the-Cabinet), this might be cancelled if you move your number. You should upgrade to full-fibre broadband before asking us to move your number.

If full-fibre broadband is unavailable in your area, you may still be able to have broadband over a copper line but without phone service, which is known as SoGEA (Single Order Generic Ethernet Access). Call us on 0345 868 5555, and we will guide you through the options available to you.

We can still recover your old number if your service was cancelled less than 31 days ago. This is known as your "Right to Port".

We don't want to lock you into a contract - all our services are provided on a monthly rolling agreement, and you are free to cancel at any time.

VoIP is a completely different technology to that used with traditional telphones. However, there are ways you can still use your old handsets.

Use a VoIP adapter. Our adapters come pre-configured with your account settings, and should work straight out of the box.

Your existing router may have a VoIP adapter built in - if it does there will be a socket on the back labelled 'FXS'. If you use this, you will need to configure your router with your Voipfone account settings.

Adapters generally only work with one phone (or one base station, if you are using wireless DECT handsets). If you have internal wiring for multiple phone extensions there are often ways to make it work with an adapter, but will usually require some changes at the master socket. Generally an easier solution is to replace existing phones with wireless DECT phones.

Absolutely! We sell a full range of broadband solutions, and just like all our other services it's a monthly rolling agreement - no long-term contracts and no mid-term price hikes.

Our residential plans start from just £6 per month (inc VAT) for a phone number (which can be your existing landline number), and 100 minutes of calls to UK landlines and mobiles. All our plans come with voicemail, call blocking, call recording and call forwarding as standard.

Calls between Voipfone customers are always free, no matter where they are in the world. Get your friends and family to sign up and start saving today!

VoIP stands for Voice over Internet Protocol. It is a technology that allows phone calls to be sent digitally over the internet rather than via traditional copper telephone lines.

We've written a guide that explains in detail how it all works.

BT has announced that it is switching off all of its old telephone network by the end of January 2027. Everyone will have to move their landline phone service to VoIP, or as BT calls it, Digital Voice, with phone calls sent over broadband connections instead.

This changeover has been poorly communicated and badly handled. Some people have lost their landline and their phone number entirely, and many broadband companies don't offer a VoIP phone service at all.

Fortunately you can use Voipfone no matter who provides your broadband, and you can keep your old phone number too. Get ahead of the Big Switch Off by switching to us today!

One side-effect of the old copper phone network was that the lines were powered from the telephone exchange, and so a traditional phone would still work even during a power cut (with the exception of DECT phones that still need mains power for the base station). This is not the case with broadband and VoIP, but there are still some steps you can take.

Our recommended solution is to set up our call forwarding service, is which included with all of our plans. You specify a number (usually a mobile) for 'PSTN Failover', to which your calls will be sent if your VoIP telephone is unreachable for any reason, such as during a power cut, or loss of internet service.

Alternatively, you can use a battery backup or UPS (Uninterruptable Power Supply) to power your broadband router and VoIP telephones if the power goes out.

Call us, Monday to Friday, 9am to 5pm on 0345 868 5555. If you need to talk to us about your account, please have your account number (it's the 8 digit number starting with 3) and your memorable word handy.

Email us, anytime - just complete the form on our contact page.

We also offer a Live Chat service (with a real person - we don't use AI or bots!) via our website.