Keep your number when you move to Voipfone

I already have a Voipfone account

Log into your Control Panel and navigate to the Porting Requests section under Services, Inbound Numbers.

Click on the "Move my numbers to Voipfone" button to begin a new porting request.

You will need to upload a copy of your telephone bill showing your name, address and the telephone number (so we have proof it belongs to you).

Please note: Take care to complete the forms fully and accurately; the porting process for landline numbers is unfortunately very fussy, and the losing provider will reject your port if it contains errors. If you don't have a PDF Bill, you could take a screenshot of an online account showing the number. Paper bills could be scanned or photographed. We can accept the file formats PDF, JPG, JPEG, PNG and GIF.

I do not have a Voipfone account

Sign up for a new account here. During the onboarding process, you will be asked if you want to bring your number with you to Voipfone.

Once your account is created, you will receive an email with instructions on how to complete your porting request in your customer Control Panel.

You will need to upload a copy of your telephone bill showing your name, address and the telephone number (so we have proof it belongs to you).

Please note: Take care to complete the forms fully and accurately; the porting process for landline numbers is unfortunately very fussy, and the losing provider will reject your port if it contains errors. If you don't have a PDF Bill, you could take a screenshot of an online account showing the number. Paper bills could be scanned or photographed. We can accept the file formats PDF, JPG, JPEG, PNG and GIF.

How much does it cost?

There are no charges to move your number to Voipfone.

You can move your number to your Voipfone plan - e.g. Voipfone at Home 100 - and it will become the number included in the plan price.

How long will it take?

Most single number ports take between 7-14 days to complete – but it can be longer depending on the type of line you have. There is no loss of service during this period.

Before making your request please check that:

• The number is still working. Otherwise, we can recover it if service was cancelled less than 31 days ago.
• You're happy for any services on the current line/number to end - including any broadband service.
• If Redcare (a Fire/Intruder Alarm Security Monitoring Service) is on the line this needs to be ceased, and the order completed, before you start the porting process. If you still need it you could move Redcare to a different line.
• Do not place an order with the current provider to cease or stop the line, as the porting process is designed to do this for you.