Have you ever put down the phone only to realise you don't remember the number, date or other important information you were given? With Voipfone Call Recording those moments are a thing of the past.
You can store as many recordings as you like, at a cost of 3p per-minute (inc VAT).
Your recordings are stored with backups in both of our secure UK data centres, for 30 days.
Download, play or delete your recordings whenever you want.
The call recording feature is included with all Voipfone at Home residential plans, with recordings costing just 3p per-minute (inc VAT).
You can choose whether to automatically record all of your calls all of the time, or manually start and stop recording during the call.
Recordings will appear in your account as MP3 files which you can play back directly or download to your PC. Your recordings are stored with backups in both of our secure UK data centres, for 30 days.
Note: To record calls, you will need to add calling credit to your account. Calling credit does not expire - it stays on your account until used. We also recommend setting an auto-top up to ensure you never run out.
If you have a phone that supports it, just press its 'record' button. Recording will stop when you press the 'record' button again or hang up. If you don't have a 'record' button on your phone, that's no problem - once the call has been answered, you just press #0 and recording starts. Pressing #0 or hanging up stops it.
This is a feature configured in your Control Panel. When enabled, all incoming and outgoing calls are automatically recorded. You are still able to stop recording during a call by pressing #0.
Generally, yes, provided you follow some rules - there are various regulations you should be aware of and the law is different for home use and business use.
In summary, you may record calls at home so long as they are for your own personal use only and you may record calls if you are a business so long you take "all reasonable steps" to inform all parties that you will be recording them. "All reasonable steps" is not defined but may include written warnings on your web site and/or a voice warning.
Most organisations use phrases like these at the beginning of each call: "For training purposes and your own security, your call may be monitored and recorded." "In order to ensure excellent customer service, your call may be monitored or recorded." Less formally, you could just say something like "I'm recording this conversation so that I have a proper record of it, is that ok?" In some circumstances businesses may record without obtaining consent.
Please note: Our notes here are simply an attempt to point you at some of the law regarding recordings; you should obtain your own legal advice if you have any doubts.
The interception, recording and monitoring of telephone calls is governed by a number of different pieces of UK legislation:
New technology can seem confusing at first, but don't worry, we are here to help!
Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!
You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.
You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.
