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Emergency services support

Location: Services Emergency Services

Whilst we hope you never need them, an important part of setting up your VoIP system is ensuring an address is registered to your inbound number(s) for emergency services, this will be provided to them in the event you need to call them.

Due to the nature of VoIP, should your broadband lose connectivity, or you suffer a power outage; we recommend having a backup contact method in place such as a mobile phone or an old fashioned wired landline.

To register an address to your inbound numbers, simply update your address and hit Save Changes.

Edit your emergency address

Please note: If your phone is located outside of the UK ensure you select the My phone is not located in the UK option

Got a question?

New technology can seem confusing at first, but don't worry, we are here to help!

Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!

Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.

Signup

You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.