If you lose your connection, perhaps because you have a power failure, or your ISP has a problem, our network detects this within 2 minutes and will divert all your incoming calls to any landline or mobile telephone of your choice - anywhere. If you use our PBX, you can have a separate failover for each extension too. So, should the worst happen, you have a simple and automatic way of coping.
And, should the worst happen and you need a full disaster recovery solution, you just plug any SIP telephone into any internet connection, pop in your ID and you're up and running again immediately.
If you divert the call to another Voipfone number or customer, or someone on another VoIP network that has partnered with us, the call is totally free. If you transfer to someone with an ordinary telephone or a mobile phone anywhere in the world you will be charged at our standard low prices.
You just enter the number you want calls to be diverted to on the main diverts main diverts page in the Control Panel.
If you use our Virtual PBX you can set divert on each extension on the PBX diverts page in the Control Panel.
Please note: You must have calling credit on your account for this service to function.
New technology can seem confusing at first, but don't worry, we are here to help!
Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!
You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.
You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.
