Sometimes when you're dealing with a call you need to do something else, maybe talk to a colleague, take another call, look something up or just answer the door bell!
You can now put the caller on hold while you do whatever you need to do and while he's waiting the caller will hear music until you're ready to pick the call up again.
On your softphone, just click on the flashing green light in the bar under the screen numbered 1, 2 and 3. The light will flash red and green and your caller is now listening to music. Click it again and he's back on line to you.
If you're using a new Internet Telephone you just press the hold button.
New technology can seem confusing at first, but don't worry, we are here to help!
Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!
You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.
You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.
