Access to emergency services 999

As a PATS compliant telecommunications provider all Voipfone customers can call emergency services immediately on sign-up. We take your safety seriously.

When you dial either 999 or 112 from your VoIP telephone, your call is sent to national emergency operators who will handle your call and send it to

Police
Ambulance
Fire & Rescue
HM Coastguard

You may also register your phone number and address with the Emergency Services data base so that when you dial 999 or 112 they have your location details on screen in front of them - you can update their records if you move home or office.

This information can be vitally important if you or your visitors don't know the exact details of where you are or can't communicate them for some reason.

The emergency operator will always ask what the emergency is, where you are (to confirm the information they have) and your telephone number so that they can get help to you quickly.

Important Notice

Emergency calls may fail if you have a power cut or your broadband connection fails.

It's always best to have a second means of contacting the Emergency Services such as a mobile phone or an old fashioned, wired, phone plugged into the PSTN.

It's also worth noting that the ordinary DECT or wireless phone will not work if your power fails; nor will a standard office PBX.

To set up your emergency services listings please see our support documentation.